Questions and Answers

Your Questions, Answered

How quickly can I get my macarons?

Macarons are made to order, which means the oven is not turned on until your order is complete.

Orders exceeding 4 dozen will likely require additional time, and I will reach out to coordinate timing.

Orders received by 2pm will be made within 3 business days. ie: order on Monday, made by Thursday afternoon and available for delivery or pick up. For shipped orders, once baked, boxes will be shipped via UPS with a 1-2 day estimated delivery time.

If you need sooner, please reach out and I will let you know if I can make it work!

How are the macarons shipped?

Macarons are shipped via UPS Ground and delivery is expected within 1-2 day days in Illinois from Chicago. Additionally, ice packs are included in each shipment.
Great care is taken to make these delicate cookies arrive at your doorstep in tact and fresh.

What if my shipped order arrives damaged?

If you notice the box is damaged, refuse delivery and contact UPS to report. Please also take a picture for me so I can document it as well. I truly do make every effort to keep them secure, but it is of course always a possibility that cookies could arrive with some damage.
Unfortunately, it is just a risk that is part of shipping and I am not able to control what happens when they get in the hands of the shipper.

Are all of the cookies gluten free?

No, but a vast majority are. Of course, all of the cookies are made in a kitchen that does process gluten however, so please be aware.
Cookies containing gluten are denotated in the product description. But, I love my GF community, so I try to make as many offerings as possible safe.

Can I order ahead?

Absolutely! Please reach out to me via the contact form with your request and we'll work to make it happen.

Can I order a flavor that is not listed on the menu?

Please reach out if you are daydreaming of something not on the menu and I will see what I can do

Why Vie Sucre?

There are delicious options almost everywhere for tasty treats (thank goodness)! My cookies are made from scratch using fresh ingredients whenever possible and cookies are created and tweaked using feedback from my toughest critics, my family (haha).
These cookies are made with great care and your order is greatly appreciated to help support my small business.
Vie Sucre is licensed by the Chicago- Cook County Health department, insured by FLIP, and registered with the Secretary of State of Illinois.

How do I keep my purchases fresh?

Cookies should be refrigerated upon receipt in an airtight container (a gallon size ziploc bag works too). They will remain fresh for 4-5 days, usually a bit longer. Or, if they will not be consumed right away, place in an airtight container in the freezer for up to two months.
Whether refrigerated or frozen, allow cookies to come to room temperature prior to enjoying.

Can I customize my order?

Of course! Not see something on the menu you want, please reach out to share what you have in mind and I can share what is possible (or not). A surcharge may occur for customized orders.

How do I store Macarons?

Place in the refrigerator upon receiving. Macarons in an airtight container (or ziploc bag) will remain fresh for 4-5 days. Or, they may be frozen in an airtight container or bag for up to 2 months.
Please bring cookies to room temperature (20-30 minutes) before serving!

Do you have a physical bakery?

While you are not able to visit a storefront, Vie Sucre is out and about in the community at farmers markets, small festivals, and holiday events in the Chicagoland area. Stay tuned to Instagram or Facebook to find out where we'll be next.

Is Vie Sucre a 'real' bakery?

Absolutely! Vie Sucre LLC is registered with the Illinois Secretary of State of Illinois, licensed via the Kane County Public Health Department and fully insured. All of this to say, sanitation and following all the rules is important to me to keep customers safe!

Where will you deliver and how much is it?

I deliver within a 25 mile radius of Geneva, IL for a nominal fee and pick-up is always free